Customer service is about an awareness of how people feel and an attitude of respect towards the people who interact with us in our business. It is also about developing a long term relationship – whereby customers not only receive immediate gratification but know that they are also cared for in the future. Hence, there are two major reasons to deliver customer service: repeat business and happiness. The Customer C.A.R.E Program exposes participants to the essentials of great customer service.
The program emphasizes on
C… Communicating [clearly communicating processes and expectations]
A… Appreciation [understanding customer needs through empathy]
R… Responding [responding and taking responsibility in creating a customer service culture]
E… Effectively [effectively and efficiently providing solutions]
The primary focus will be on identifying the standards of great customer service as well as simple yet insightful ways on how each member of a customer service chain can provide this great immediate service and building a long term relationship which will leave customers happy and satisfied.