PROGRAM SYPNOSIS:

Today’s challenging workplace call for the manager to be a coach-facilitator, role model and visionary, who can motivate his or her staff towards peak performance rather than just achieving incremental outputs through telling and directing them to work. Workers who are disengaged in a workplace can cost an organization millions in losses due to low productivity. Coaching provides a manager-leader the platform to engage his or her staff in order to bring to out the best in and from them.

PROGRAM OBJECTIVES:

At the end of this one day introductory course on coaching, managers and heads of departments will have a clearer picture of what coaching is all about. Specifically, they will be about to:

  1. Recognize the critical role that coaching (and being coached themselves) plays in increasing workplace performance.
  2. Develop the requisite coaching power tools needed to coach their staff.
  3. Apply a model of coaching to their repertoire of management skills.

TARGET AUDIENCE:

Managers, supervisors and heads of department

METHODOLOGY:

This seminar/workshop will use various facilitative methodologies such as role plays, practice sessions, discussion groups and multi-media demonstrations to enrich the learning process.

LEARNING OUTCOMES

At the end of this one day introductory course on coaching will have a clearer picture of what coaching is all about. Specifically, they will be about to:

  1. Recognize the critical role that coaching (and being coached themselves) plays in increasing workplace performance.
  2. Develop the requisite coaching power tools needed to coach their staff.
  3. Apply a model of coaching to their repertoire of management skills.

COURSE OUTLINE

Session 1: Making A Case for Coaching
This session will explore the importance of coaching in the workplace. It will differentiate coaching from other methods of helping staff such as mentoring, counseling and supervising. Participants will also be able to discuss the attributes needed to be an effective coach.

Session 2: Coaching Power Tools – I
This session introduces the participants to the power tools needed to engage in a coaching relationship. This first part introduces the participants to learning how to build the coaching relationship and the fundamentals of listening and setting goals.

Session 3: Coaching Power Tools – II
This second part of the coaching power tools exposes the participant to learning when and how to ask critical questions when coaching. Participants will also be introduced to a basic model on how to structure a coaching session.

Session 4: Pitfalls of Coaching
This final session will sensitize the participants to the pitfalls that many beginning coaches encounter and discuss with the participants, ways in which they can avoid or deal with these difficult coaching situations.

For more information on how we can customize these courses for your organisation’s needs, please contact us at :

CAREERsense@HELP , The Faculty of Behavioral Sciences
Wisma HELP, Jalan Dungun, Kuala Lumpur
Tel: Kimberly Leong  (03-2711 2000/ kimberley.leong@help.edu.my)