Different people have different priorities and different styles in dealing with situations in the workplace, but in general, human beings have certain characteristics that are very similar – even across gender, racial, and socio-economic lines. People love to be agreed with.

  • People hate to be disagreed with.
  • People like other people who agree with them.
  • People dislike other people who disagree with them.
  • People who are good at resolving conflicts look for some point of agreement and use good people skills to get others to see a different point of view.

(40 Ways to Influence People, Doug Staneart)
The ANGER & CONFLICT MANAGEMENT TRAINING PROGRAM is aimed at strengthening our soft-skills – our people skills – when dealing with conflicts or potential conflicts. Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflict. The program looks at understanding conflict and specifically develops and deepens some essential steps in anger management.

The ANGER & CONFLICT MANAGEMENT TRAINING PROGRAM is aimed at strengthening our soft-skills – our people skills – when dealing with conflicts or potential conflicts. Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflict. The program looks at understanding conflict and specifically develops and deepens some essential steps in anger management.

EXPECTED LEARNING OUTCOMES:

This program allows team leaders and managers understand human nature better. The better we understand ourselves and our team members, the better our professional working relationship and productivity will be. The program is aimed at

  • Increasing personal understanding:
    The program helps leaders and managers identify personal stressors that can lead to anger or conflict issues. By expanding their awareness of their core stressors, the program will give the managers insights into how they can manage their stressors more effectively.
  • Improving self-knowledge:
    Conflict pushes individuals to examine their goals in detail. It helps them understand the things that are most important to them, sharpening their focus, and enhancing their effectiveness. The program will help managers achieve their own goals without undermining those of other people.
  • Increasing group cohesion:
    When conflict is resolved effectively, managers can develop stronger mutual respect, and have a renewed faith in their ability to work together.
BENEFITS TO THE ORGANISATION
  • Improved working relationship among team members only increases productivity in the workplace
  • It helps retain staff and attracts talents because of a healthy working environment
  • It adds in the branding and image of Air Asia because of the dynamic and synergistic work force.
OUR APPROACH TO THE TRAINING PROGRAM

We work at a deep, emotional and practical level to ensure your managers take responsibility and be accountable to improve their own work performance and behaviour.

Internalisation: The program will allow leaders and managers articulate and communicate the various issues surrounding how they react when dealing with stressors, anger and conflict in the workplace.
Contextualisation: The program provides and seeks to enhance key personal competencies when dealing with interpersonal conflicts in the workplace.
Actualisation: Applying what is learned to the everyday scenarios in the workplace in a practical and effective manner.
TRAINING METHODOLOGY

EXPERIENTIAL LEARNING: Workshop, Lecture, Role playing, Scenario Building, Group Dynamics and Demonstrations

PROGRAM CONTENT

Session 1: Knowing Me, Knowing You

  • Understanding the nature of stress
  • Understanding why we get angry and what to do about it.
Session 2: I have a Dream

  • Deconstructing the situation: What causes anger
  • A personal leadership approach to managing anger
Session 3: A Matter of Perception

  • Defining conflict and basic principles in managing conflict.
  • The use of different options and strategies in conflict management, and examining the causes, stages and impact of conflict.
Session 4: I have the Power… and so do you!

  • Helping develop strategies for managing conflict and finding common ground.
  • Creating synergy by developing mutual understanding and compatibility through dynamic communication.

For more information on how we can customize these courses for your organisation's needs,

Please contact us at: CAREERsense@HELP, The Faculty of Behavioral Sciences Wisma HELP, Jalan Dungun, Kuala Lumpur Tel: Kimberly Leong (03-2711 2000/ kimberley.leong@help.edu.my)